United Airlines experiences yet another major computer glitch

A massive computer outage at United Airlines early Thursday stranded passengers across the country.A spokesperson for United tells WGN-TV that the airline is up and running again.

United Airlines, just a week before the year's busiest travel period, experienced yet another major computer problem Thursday morning that delayed hundreds of flights across the country, mostly on the East Coast. Some airline industry observers called for "heads to roll" at the world's largest airline.

The latest glitch involved the dispatch system software that enables Chicago-based United to communicate with airplanes before departure, delivering information on the plane's weight and balance, number of passengers and baggage, said United spokesman Charlie Hobart.

Flights of United's regional jet service, United Express, were not affected.

The outage occurred from about 7:30 to 9:30 a.m. Thursday and resulted in 257 delays directly attributable to the outage and more through the day, along with about 10 cancellations. The airline said it had 636 delays Thursday, far more than its typical number of about 300. The delays affected a relatively small number of the airline's 5,500 daily flights — fewer than 5 percent, Hobart said.

The impact at O'Hare International Airport seemed to be minimal, United and airport officials said.

United has had rampant problems with an unrelated system, its passenger reservation system it switched to in March. In August, the airline had another unrelated network outage that occurred when a piece of communication equipment in a United data center failed and disabled communications with airports and the United website, United.com. That was due to a failure at a United vendor.

The computer problems, especially the reservation system problem that affected flights in midsummer, have had Jeff Smisek, CEO of United's parent company, United Continental Holdings, making public apologies since March. He conceded to Wall Street analysts that operational problems hurt the airline's third-quarter profits as many customers fled to competitors. But he said during an earnings call with analysts in late October that those problems were behind the airline and that he was confident United would perform well during the busy holiday travel season.

Aside from weather-related delays, such as superstorm Sandy and a snowstorm on the East Coast, that seemed true until Thursday's outage. Even on Thursday, United's on-time performance was about 80 percent, meeting its target, a spokesman said.

"It was a software issue that we found and fixed in that two-hour period," United spokesman Rahsaan Johnson said. "It will not happen again."

Hobart said he did not have details about what went wrong.

Joe Brancatelli, a business travel writer at JoeSentMe.com, said the failures point to a larger problem.

Some industry observers said United is out of excuses.

"It is flat-out unacceptable," said Henry Harteveldt, co-founder of Atmosphere Research Group. "This makes United a laughingstock among airlines."

He said airline computer systems are complex and Thursday's problem might be a one-time issue, but the repeated failures are not only embarrassing for United, they "undermine trust in the airline" and "demoralize employees."

"There are clearly failures in the airline's strategy and the airline's execution, and heads need to roll," he said. "United's (chief information officer) should resign or be dismissed."

Hobart said the airline has improved recently.

"Since this summer, we've significantly improved our operational performance, with nearly 85 percent of our flights on time so far this month and nearly 80 percent of flights arriving on time in October, despite operational challenges like Hurricane Sandy," he said. "We understand this outage was frustrating for our customers, and we are enabling them to rebook without penalty and receive a full refund if their flights were delayed by at least two hours."

"Mostly what it says is that (airlines) have got to stop looking at mergers as two route maps you can smash together," Brancatelli said. He contends that the United-Continental merger was not planned properly.

"There are too many things going wrong," he said. Blame rests with "the guys running the show," he said of United's top executives. "The fish stinks from the head."

gkarp@tribune.com

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Union: Police shoot, kill man who stabbed man on South Side

Police shot and killed a man who was stabbing another man and came at officers with a hammer in the South Chicago neighborhood late Wednesday, with another officer suffering a graze wound from the gunfire, a police union spokesman said.

There was no exchange of gunfire as initially reported, but police were defending themselves against a man who police saw stabbing another man and who then came after officers with a hammer, authorities said.

Police responded to a call of a disturbance at South Shore Food & Liquors, 7900 S. South Shore Dr., about 11:45 p.m. and saw one man stabbing another on the street, said Patrick Camden, a spokesman for Fraternal Order of Police Lodge 7.

Police approached and told the man to drop the knife, but he did not and at some point pulled a hammer out of a pocket and went at the officers, Camden said.

Officers hit the man with a Taser, but he continued to be combative. At least one officer began shooting, striking the man several times, and grazing the officer once, Camden said.

The man with the hammer died on the scene, and his body remained in the middle of 79th Street, surrounded by numerous shell casings and red police tape street as officers investigated about 2 a.m.

The officer was driven to Advocate Trinity Hospital by another police officer, according to police, and the weapons used in the attack were located at the scene.

The man who was stabbed was taken to Northwestern Memorial Hospital for treatment, but his condition was not immediately available.

The officer is a woman in her late 20s or early 30s. She was shot in the leg and taken to Advocate Trinity Hospital for treatment, where she was treated and released.

The police department's office of news affairs released a statement saying the man stabbed was in serious condition.

Chicago Police Superintendent Garry McCarthy was briefly at the scene, and declined to speak to reporters at Trinity.

Check back for updates.

pnickeas@tribune.com

Twitter: @peternickeas

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RIM to offer free voice calls over Wi-Fi with BBM

TORONTO (AP) — BlackBerry users will soon be able to make free voice calls over a Wi-Fi network using the popular BBM messaging service.

Research In Motion Ltd. announced Wednesday that it’s adding the feature to BBM. Users will be able to switch back and forth from a text chat to a voice call. A split-screen option will let them talk and text at the same time.

The new feature is a free update for existing customers and comes months before RIM introduces its new BlackBerry 10 smartphones, which are seen critical to RIM’s survival.

RIM made a surprise disclosure in its most recent earnings report in announcing that the number of subscribers grew, thanks in part to emerging markets and its popular BBM service. It’s struggling in North America as customers migrate to flashier iPhones and Android phone.

RIM stopped short of offering the BBM voice feature over wireless carriers’ own cellular networks. Doing so would have potentially created more congestion on cellular data networks and deprive carriers of revenue for voice calls. With the new feature, the free calls are limited to times and places where Wi-Fi is available.

The Canadian company said the BBM voice feature is especially attractive for developing markets. Unlike regular texts, BBM messages are not charged on a per-text basis.

Although RIM is struggling in North America, the BlackBerry continues to sell well in such markets as South Africa, Nigeria and Indonesia.

The BBM service has long been a reason for BlackBerry users to not defect to other smartphones but there are rival messaging services.

RIM said the BBM voice update is currently available for BlackBerry smartphones running the BlackBerry 6 operating system or higher, with plans for BlackBerry 5 later. RIM’s latest phones run the 7 operating system. The next version, BlackBerry 10, will come soon after a Jan. 30 launch event.

Gadgets News Headlines – Yahoo! News

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Jon Bon Jovi’s daughter arrested after suspected drug overdose

(Reuters) – Rock star Jon Bon Jovi‘s daughter was arrested in New York state on Wednesday on drug possession charges following a suspected heroin overdose, local police said.

Stephanie Bongiovi, 19, was found unresponsive in a dormitory room at Hamilton College in Clinton, New York from an alleged overdose and taken to a local medical facility, according to the Town of Kirkland Police Department.

Heroin and marijuana were found in the dorm room during a search, police said.

Bongiovi was later booked on misdemeanor charges of possession of a controlled substance (heroin), marijuana possession and criminal use of drug paraphernalia. She has since been released, police said.

Representatives of the singer declined to comment.

Police said Ian S. Grant, 21, a student who was in the same room as Bongiovi, was also charged with possession of a controlled substance (heroin) and later released. Both Bongiovi and Grant will appear in court at a later date.

Hamilton College declined to comment on the arrests or Bongiovi’s health but said it is cooperating with the police investigation.

Bongiovi is the oldest of four children of rocker Bon Jovi and his wife, Dorothea Hurley.

(Reporting By Eric Kelsey and Piya Sinha-Roy; Editing by Patricia Reaney and Kenneth Barry)

Celebrity News Headlines – Yahoo! News

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Alzheimer’s Tied to Mutation Harming Immune Response

Alzheimer’s researchers and drug companies have for years concentrated on one hallmark of Alzheimer’s disease: the production of toxic shards of a protein that accumulate in plaques on the brain.

But now, in a surprising coincidence, two groups of researchers working from entirely different starting points have converged on a mutated gene involved in another aspect of Alzheimer’s disease: the immune system’s role in protecting against the disease. The mutation is suspected of interfering with the brain’s ability to prevent the buildup of plaque.

The discovery, researchers say, provides clues to how and why the disease progresses. The gene, known as TREM2, is only the second found to increase Alzheimer’s risk substantially in older people.

“It points very specifically to a potential metabolic pathway that you could intervene in to change the course of Alzheimer’s disease,” said William Thies, chief medical and scientific officer of the Alzheimer’s Association.

Much work remains to be done before scientists understand precisely how the newly discovered gene mutation leads to Alzheimer’s, but already there are some indications from studies in mice. When the gene is not mutated, white blood cells in the brain spring into action, gobbling up and eliminating the plaque-forming toxic protein, beta amyloid. As a result, Alzheimer’s can be staved off or averted.

But when the gene is mutated, the brain’s white blood cells are hobbled, making them less effective in their attack on beta amyloid.

People with the mutated gene have a threefold to fivefold increase in the likelihood of developing Alzheimer’s disease in old age.

The intact gene, says John Hardy of University College London, “is a safety net.” And those with the mutation, he adds, “are living life without a safety net.” Dr. Hardy is lead author of one of the papers.

The discovery also suggests that a new type of drug could be developed to enhance the gene’s activity, perhaps allowing the brain’s white blood cells to do their work.

“The field is in desperate need of new therapeutic agents,” said Alison Goate, an Alzheimer’s researcher at Washington University in St. Louis who contributed data to Dr. Hardy’s study. “This will give us an alternative approach.”

The fact that two research groups converged on the same gene gives experts confidence in the findings. Both studies were published online Wednesday in The New England Journal of Medicine. “Together they make a good case that this really is an Alzheimer’s gene,” said Gerard Schellenberg, an Alzheimer’s researcher at the University of Pennsylvania who was not involved with the work.

The other gene found to raise the odds that a person will get Alzheimer’s, ApoE4, is much more common and confers about the same risk as the mutated version of TREM2. But it is still not clear why ApoE4, discovered in 1993, makes Alzheimer’s more likely.

Because the mutations in the newly discovered gene are rare, occurring in no more than 2 percent of Alzheimer’s patients, it makes no sense to start screening people for them, Dr. Thies said. Instead, the discovery provides new clues to the workings of Alzheimer’s disease.

To find the gene, a research group led by Dr. Kari Stefansson of deCODE Genetics of Iceland started with a simple question.

“We asked, ‘Can we find anything in the genome that separates those who are admitted to nursing homes before the age of 75 and those who are still living at home at 85?’ ” he said.

Scientists searched the genomes of 2,261 Icelanders and zeroed in on TREM2. Mutations in that gene were more common among people with Alzheimer’s, as well as those who did not have an Alzheimer’s diagnosis but who had memory problems and might be on their way to developing Alzheimer’s.

The researchers confirmed their results by looking for the gene in people with and without Alzheimer’s in populations studied at Emory University, as well as in Norway, the Netherlands and Germany.

The TREM2 connection surprised Dr. Stefansson. Although researchers have long noticed that the brain is inflamed in Alzheimer’s patients, he had dismissed inflammation as a major factor in the disease.

“I was of the opinion that the immune system would play a fairly small role, if any, in Alzheimer’s disease,” Dr. Stefansson said. “This discovery cured me of that bias.”

Meanwhile, Dr. Hardy and Rita Guerreiro at University College London, along with Andrew Singleton at the National Institute on Aging, were intrigued by a strange, rare disease. Only a few patients had been identified, but their symptoms were striking. They had crumbling bones and an unusual dementia, sclerosing leukoencephalopathy.

“It’s a weird disease,” Dr. Hardy said.

He saw one patient in her 30s whose brain disease manifested in sexually inappropriate behavior. Also, her bones kept breaking. The disease was caused by mutations that disabled both the copy of TREM2 that she had inherited from her mother and the one from her father.

Eventually the researchers searched for people who had a mutation in just one copy of TREM2. To their surprise, it turned out that these people were likely to have Alzheimer’s disease.

They then asked researchers around the world who had genetic data from people with and without Alzheimer’s to look for TREM2 mutations.

“Sure enough, they had good evidence,” Dr. Hardy said. The mutations occurred in one-half of 1 percent of the general population but in 1 to 2 percent of patients with Alzheimer’s disease.

“That is a big effect,” Dr. Hardy said.

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FCC recommends cross-ownership waivers for Tribune Co.

The staff of the Federal Communications Commission has recommended that the agency grant Tribune Co. waivers of so-called media ownership rules, paving the way for the company to emerge from its long-running bankruptcy.

The waivers -- the last major hurdle in the four-year case -- would take effect Friday as long as none of the five commissioners raise serious objections, according to a person at the FCC who wasn't authorized to speak and therefore did not want to be identified.

No vote is required for the waivers to take effect.

The waivers would set the wheels in motion to emerge from bankruptcy, something that can happen as soon as new ownership, a group led by senior creditors Oaktree Capital Management, Angelo Gordon & Co and JPMorgan Chase & Co., can complete the necessary paperwork.

The FCC staff is recommending that the agency grant a permanent waiver to Tribune's ownership of the Chicago Tribune and WGN radio and television stations and that it give  one-year waivers for the Los Angeles Times ownership of KTLA-TV Channel 5 and for similar arrangements in three other markets.

The FCC also is circulating among commissioners a proposal for new media ownership rules that would ease restrictions on consolidations among newspapers and TV and ratio stations, according to FCC Chairman Julius Genachowski. That proposal is expected to come up for an agency vote at the next regular meeting.

Once the new rules are in effect, Tribune's new owners could seek permanent waivers in the Los Angeles, New York, Hartford, Conn., and South Florida markets.

Tribune Vice President Shaun Sheehan declined to comment.

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Public money, private business

A Tribune investigation has found that former U.S. House Speaker Dennis Hastert has used his taxpayer-funded office to conduct private business. Federal law allows former House speakers to maintain a government-financed office for up to five years, but they are not permitted to use the office for financial gain. (Nuccio DiNuzzo, Chicago Tribune / November 14, 2012)

By Katherine Skiba and Todd Lighty




Tribune reporters

November 14, 2012

Former U.S. House Speaker J. Dennis Hastert has conducted private business ventures through a little-known government office that has cost taxpayers about $1.8 million, a Tribune investigation has found.

Former House speakers are allowed to maintain a government-financed office for up to five years to wrap up matters relating to their tenure. They are not permitted to use the office for financial gain.

But the Tribune found that a secretary in the ex-speaker’s government office used email to coordinate some of his private business meetings and travel, and conducted research on one proposed venture. A suburban Chicago businessman who was involved in the business ventures with Hastert said he met with Hastert at least three times in the government office to discuss the projects.

Hastert, an Illinois Republican, said he did not misuse the office. “I didn’t work on any private business out of there,” he said.

Court records, interviews and dozens of emails link the Office of the Former Speaker to J. David John, a Burr Ridge businessman who made six of the emails public in a lawsuit in DuPage County. John alleges in his suit that Wheaton College officials and others ruined his business relationship with Hastert, who is not a defendant in the suit.

 Read the full story as a digitalPLUS member: Hastert used government office for private business

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Liza Minnelli to guest star on TV musical drama “Smash”

LOS ANGELES (Reuters) – Liza Minnelli will guest star on an episode of TV musical drama “Smash,” NBC said on Tuesday.

The singer and actress will play herself and sing a number in one episode of the show when it returns in February 2013. The series, starring Debra Messing, Anjelica Huston and Katharine McPhee, dramatizes the backstage life of writers, producers and actors working to create a Broadway musical about Marilyn Monroe.

“Liza Minnelli is the essence of a multi-talented, singular show business sensation, particularly for her extraordinary contributions to Broadway,” Robert Greenblatt, the president of NBC Entertainment, said in a statement.

“So what could be more fitting than to have her legendary talent on a show that celebrates a world Liza has dazzled for decades?” he added

The daughter of director Vincente Minnelli and Hollywood legend Judy Garland, Minnelli, 66, is one of a handful of stars to have won an Oscar, Emmy, Grammy and Tony award.

She is best-known for her portrayal of Sally Bowles in the musical “Cabaret.” She is also expected to revive her role as Lucille on the upcoming fourth season of “Arrested Development,” which is slated to air on Netflix after being canceled by Fox in 2006.

NBC has moved the second season of “Smash” from Monday to Tuesday night, starting on February 5, 2013.

(Reporting by Eric Kelsey; editing by Jill Serjeant and Matthew Lewis)

Music News Headlines – Yahoo! News

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Recipes for Health: Roasted Eggplant and Chickpeas — Recipes for Health

Andrew Scrivani for The New York Times

Eggplant is always a good, substantial vegetable to use for a vegetarian main dish. The chickpeas and the feta provide plenty of protein. Vegans can leave out the feta and substitute sugar or agave nectar for the honey.

 

1/4 cup extra virgin olive oil

2 garlic cloves, minced

1 28-ounce can chopped tomatoes, with juice, pulsed to a coarse purée

1 teaspoon mild honey (more to taste)

1/4 to 1/2 teaspoon cinnamon, to taste

Salt to taste

1 large or 2 medium eggplants (about 1 1/4 pounds), cut into 1/3-inch-thick slices

3 cups cooked chickpeas (2 cans, drained and rinsed, or, 1 1/2 cups dried – about 3/4 pound

4 ounces feta, crumbled (3/4 cup)

1 teaspoon dried oregano, preferably Greek or Turkish

 

1. Make the tomato sauce. Heat 1 tablespoon of the olive oil in a heavy skillet or wide saucepan over medium heat, and add the garlic. Cook, stirring, until it smells fragrant, about 30 seconds, and add the tomatoes, honey, salt to taste and cinnamon. Cook over medium heat until the tomatoes have cooked down and the sauce is fragrant, about 20 minutes. Taste and adjust seasonings.

2. Meanwhile, heat the oven to 425 degrees. Line a baking sheet with aluminum foil and brush the boil with olive oil. Place the eggplant slices on the baking sheet, salt lightly and brush with olive oil. Place in the oven and bake 20 minutes, or until eggplant is lightly browned and soft all the way through. Remove from the heat. Fold the aluminum foil over and crimp the edges together so that the eggplant steams as it cools. Do this in batches if you need more than one baking sheet. Turn the oven down to 350 degrees.

3. Oil a 2-quart baking dish or gratin. Place the chickpeas in the baking dish and stir in 1 cup of the tomato sauce. Layer the eggplant over the chickpeas and top with the remaining tomato sauce. Sprinkle the feta over the top and drizzle on any remaining olive oil. Sprinkle with the oregano and cover tightly with foil. Bake 30 minutes. Uncover and bake another 10 minutes, until the dish is bubbling.

Yield: 6 servings

Advance preparation: The eggplant slices can be cooked up to a day ahead. Hold in the refrigerator, covered. The tomato sauce will keep for 3 days in the refrigerator and freezes well.

Nutritional information per serving: 366 calories; 16 grams fat; 4 grams saturated fat; 2 grams polyunsaturated fat; 8 grams monounsaturated fat; 17 milligrams cholesterol; 44 grams carbohydrates; 14 grams dietary fiber; 431 milligrams sodium (does not include salt to taste); 15 grams protein

Martha Rose Shulman is the author of “The Very Best of Recipes for Health

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Microsoft executive exits at a shaky time

Turns out Microsoft Corp.'s radical overhaul of its Windows operating system last month wasn't the only big change in store for the company.

The abrupt departure of Steven Sinofsky, president of Windows and Windows Live, is being called poor timing for the tech behemoth. It's also seen as a sign that longtime Chief Executive Steve Ballmer has no plans to step down anytime soon.

Sinofsky's exit, just weeks after the company rolled out the Windows 8 operating system, "doesn't necessarily reflect well on the company," said Kirk Materne, managing director at Evercore Partners.

"I think if you're Steve, having this happen right after creates a level of distraction that you don't want in the first place," he said. "It's never great when you've had this much turnover at the senior level of a company that is really trying to gain its footing in markets like tablet and mobile."

Shares of Microsoft slid 90 cents, or 3.2%, to $27.09 on Tuesday. Its stock has languished in the last decade — virtually unchanged — while shares of rival Apple Inc. have climbed more than 6,700%.

Microsoft is under pressure to impress consumers and investors with its latest offerings, which include Windows 8 and its new Surface device, a hybrid tablet-laptop that launched last month.

But both products have been met with lackluster interest. Windows 8 debuted to low investor expectations, and reviews for the revamped operating system have been mixed, with some users saying it's at times confusing to use.

The Surface, meanwhile, was buzz-worthy when it was first unveiled, but analysts seem unconvinced that it will make a dent in a market currently dominated by Apple's iPad. Although the hardware is sleek, the Surface lacks applications compared with the iPad, and its highly touted snap-on keyboard that doubles as a cover is difficult to accurately type on, reviewers have said.

The Windows 8 launch was said to be the biggest revamp of the operating system in nearly two decades. The latest update includes a new interface called the Start screen that was designed for tablets and touch-screen computers and features moving tiles similar to those on Windows Phone devices. Microsoft wants the new Start screen interface to be the future of Windows.

"The general conclusion of Win 8 is on the surface, it's a solid first start," Materne said. "It's not mind-blowing, it's not going to immediately recapture market share, but it gets them back in the ballgame to a certain degree."

Sinofsky, a 23-year Microsoft veteran, was in charge of the Windows 8 and Surface efforts at the Redmond, Wash., company. He was a polarizing figure in the office with a tough management style and was rumored to be in line to succeed Ballmer, who has been chief executive since 2000.

In an employee memo Monday, the day Microsoft announced his departure, Sinofsky said he had decided to leave to seek "new opportunities."

"With the general availability of Windows 8/RT and Surface, I have decided it is time for me to take a step back from my responsibilities at Microsoft," he said. "I've always advocated using the break between product cycles as an opportunity to reflect and to look ahead, and that applies to me too."

Now that Sinofsky has left, analysts — some of whom speculated there had been a rift between Sinofsky and Ballmer — say they expect a new direction for the Windows division.

"Sinofsky was a highly talented operator who hit product release dates, got delivery in Windows to be more reliable, and was pivotal to successful Office and Win 7 releases," Morgan Stanley analyst Adam Holt said in a note to investors. "While he is a loss for Microsoft, Windows has entered a different phase where cultivation of developers, collaboration between product groups, integration with the mobile operating system and a focus on applications become more important."

Sinofsky will be replaced by Julie Larson-Green, who has been with the company since 1993 and oversaw program management, user interface design and research for Windows 7 and 8. She will lead all Windows software and hardware engineering.

Tami Reller, Windows chief financial officer and chief marketing officer, also will assume responsibility for the business of Windows.

There could be a bit of a learning curve in the meantime, said equity analyst Angelo Zino of S&P Capital IQ.

"We are surprised by the announcement, given Sinofsky's recent success as well as a belief by many that he could eventually have been the successor to CEO Steve Ballmer," he said. "While we are confident in the abilities of both individuals, we see the change increasing product development risk to future Windows releases."

andrea.chang@latimes.com

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